End customer support

Salutation^*

First name^*

Last name^*

Email address^*

Phone

Additional information required for payment method Credit Card

Transaction number You will find the transaction number in your email.

Additional information required for payment method Direct Debit

Intended use Enter the purpose of use exactly as specified – it begins with ‘M’ (e.g. M123456).

Additional information required for payment method Advance payment

Intended use Enter the purpose of use exactly as specified – it begins with ‘M’ (e.g. M123456).

Additional information required for payment method Online bank transfer

Intended use Enter the purpose of use exactly as specified – it begins with ‘M’ (e.g. M123456).

Additional information required for payment method Paysafecard

8-digit Paysafecard serial number The 8-digit Paysafecard serial number can be found directly on the receipt or scratch card for physical cards. If you purchased the card online, you will find the 8-digit serial number in the confirmation email.

Additional information required for payment method HandyPay

Your telephone number Please enter the mobile or landline number you used for the transaction.

Additional information required for payment method Call2Pay

Your telephone number Please enter the mobile or landline number you used for the transaction.

Your request^* To enable us to help you more quickly, please describe your issue as specifically as possible.

I consent to Micropayment AG processing my personal data (including email address and, where applicable, payment/transaction data) for the purpose of reviewing and processing my request and, where necessary, passing it on to third parties involved (e.g. payment service providers, acquirers, banks, technical service providers) exclusively for this purpose. The data will not be used for advertising purposes. I can revoke my consent at any time with future effect. Further information can be found in the Privacy policy.^*

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